Help Center

The first place
to find the right
answers.

Is the app safe to use?
Where is my data stored?

General

How do I report a bug or suggest a feature?

We'd love to hear from you! Send us an email at contact@grabl.app.

Do I need to pay for updates?

Never. All future updates are included with your Grabl Pro license at no additional cost.

How do I update Grabl?

Open Settings and click Check for updates. If a new version is available, it will download and install automatically — no manual steps needed.

My license key isn't being accepted.

Please make sure you're pasting the complete key in the format `XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX`, without any extra spaces or characters. If the problem continues, feel free to contact us at contact@grabl.app— we'll sort it out for you.

I can't find my license key. What should I do?

Your license key was included in your purchase confirmation email from Lemon Squeezy. If you're unable to locate it, please reach out to us at contact@grabl.app and we'll help you recover it.

How do I transfer my license to a new device?

Open Settings > License on your current device and click Cancel Subscription to deactivate it there. Then activate using the same license key on your new device.

What is Grabl?

Grabl is a lightweight Windows desktop app designed to make file management effortless. It gives you a floating tray where you can drop files, then move, copy, or upload them anywhere — no juggling multiple File Explorer windows required.

Is Grabl free to use?

Grabl comes with a generous 14-day free trial that gives you full access to every feature, no credit card required. After your trial ends, keep going with a monthly plan or save with an annual one (cancel anytime).

How do I purchase Grabl Pro?

You can upgrade at any time by clicking "Upgrade to Grabl Pro" in the app's options menu, or by visiting the License tab in Settings and clicking "Get "Pro" access"

How do I activate my license key?

Open Settings > License, paste your license key into the input field, and click Activate. Your Pro features will be unlocked immediately.

How many devices can I use my license on?

Your license supports unlimited activation on multiple devices.

Security

Can I use Grabl without an internet connection?

Yes. Grabl works fully offline for local file operations. An internet connection is only needed for cloud uploads, license activation, and checking for updates. If you're offline, your activated license remains valid for a grace period of 7 days.

Does Grabl collect any personal data or usage analytics?

Grabl does not collect personal data or send usage analytics. The only external communication the app makes is for license validation and checking for updates.

Is my license key stored securely?

Yes. Your license key and activation data are stored locally on your device and are never shared with third parties beyond the license validation service (Lemon Squeezy).

Does Grabl store my cloud account credentials?

Grabl never stores your cloud passwords. Authentication is handled securely through each provider's official OAuth flow — Grabl only retains an access token, just like any other app you connect to Google Drive or Dropbox.

Does Grabl access or upload my files?

Absolutely not. Grabl only moves or uploads files when you explicitly trigger that action. Your files are never accessed, read, or transmitted in the background.

Where are my files stored?

Files you add to Grabl are stored locally on your computer in a folder you can configure. Go to Settings > General to view or change your storage path at any time.

Security

Can I use Grabl without an internet connection?

Yes. Grabl works fully offline for local file operations. An internet connection is only needed for cloud uploads, license activation, and checking for updates. If you're offline, your activated license remains valid for a grace period of 7 days.

Does Grabl collect any personal data or usage analytics?

Grabl does not collect personal data or send usage analytics. The only external communication the app makes is for license validation and checking for updates.

Is my license key stored securely?

Yes. Your license key and activation data are stored locally on your device and are never shared with third parties beyond the license validation service (Lemon Squeezy).

Does Grabl store my cloud account credentials?

Grabl never stores your cloud passwords. Authentication is handled securely through each provider's official OAuth flow — Grabl only retains an access token, just like any other app you connect to Google Drive or Dropbox.

Does Grabl access or upload my files?

Absolutely not. Grabl only moves or uploads files when you explicitly trigger that action. Your files are never accessed, read, or transmitted in the background.

Where are my files stored?

Files you add to Grabl are stored locally on your computer in a folder you can configure. Go to Settings > General to view or change your storage path at any time.